Frequently Asked Questions

Everything you need to know about shopping with SER Mobile.

Are your smartphones and electronics brand new?

Yes, all products sold on SER Mobile are 100% authentic, brand new, and come in their original factory-sealed packaging unless explicitly stated in the refurbished section.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which can deliver your device within 1-2 business days.

Do the devices come with a warranty?

Every device purchased from SER Mobile includes a standard 12-month manufacturer warranty covering any hardware defects or functional issues.

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original condition for a full refund or exchange.

Can I track my order status?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment in real-time.